Do you own your server equipment and run your own data center? If so, you’ve probably received several warranties from the companies that manufactured your equipment. You’ve also probably had to rely on these warranties to get something repaired at least once.
Warranties provided by the original equipment manufacturer (OEM) sound like a good deal. You buy the product and receive support for a certain period of time, like a year. It sounds great, but it’s not as amazing as it seems. There are a handful of reasons to choose third-party maintenance over OEM services.
Technically, OEM services are great. The technicians are skilled and many are experts in their field. However, the problems with OEM services are related to the value of the services offered. Essentially, you end up paying overpriced fees for minimal services and you have to pay more to keep getting services.
The biggest issue is that the cost of liability is built into the cost of each warranty. And yes, some warranties are free, but the cost is actually built into the purchase price. Nothing is truly free. If you were given a free warranty, you paid for it with your equipment purchase.
Third-party maintenance, on the other hand, is cheaper in cost and delivers the same level of results. As a bonus, third-party maintenance often delivers superior results than OEM services.
What is third party maintenance used for that can’t be found through OEMs? In a nutshell, you can get even more tech services from a third-party than you can through an OEM. With an OEM, you’ll have access to a small number of services. With a third-party service, you’ll have access to a wide range of personalized IT maintenance that will cost less and perform just as good, or better, than OEM services. For example:
With a third-party maintenance service, you can keep your hardware and still have it maintained. This will save you money and prevent the need for a major overhaul before you’re ready.
If you want support for equipment made by five different vendors, you have to call five different service companies under an OEM contract. With a third-party, you can get everything covered under one agreement.
If you’re still running your own data center and you own your equipment, you’re making a wise choice. The benefits of owning your data center are multi-faceted and it’s about more than convenience.
According to statistics published by ZDNet, in 2016, 70% of enterprise workloads were running in corporate data centers rather than the cloud. Only 9% of systems were in the cloud at that time. Since then, cloud adoption has been huge, but it’s still not the standard. In fact, even businesses who have moved to the cloud still maintain some kind of in-house system. Here’s why:
Your vendor likely assumes no responsibility for outages in the contract, which means you’re stuck.
You might be considering moving to the cloud, and there’s nothing wrong with that. If you’re ready to make the move and you think the benefits outweigh the drawbacks, then go ahead and make your move.
If, however, you like the security and control of owning your equipment, look into third-party maintenance to cover the gaps in your OEM service agreements.
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