Fix Error Code 771 – Satellite TV has many problems and one of the major issues that consumers can face is poor reception. This is because the satellite service is hampered by poor weather conditions. It all depends on the provider you have and how quickly the customer service can resolve the issue. This problem of poor reception is not present with cable TV as the weather has no direct impact on the services. Even if there are problems, the cable TV providers Mediacom has excellent customer service. You can get all issues resolved by contacting Mediacom Customer Service.
The error code 771 is a common problem with DirecTV. This article will explain why this error occurs and how can you troubleshoot this error:
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Table of Contents
What is error code 771?
It is a common error that is linked to your DirecTV service. This error code comes when your DirecTV is searching for satellite signals. You might see this error frequently and if you are a new customer, you might get frustrated.
What causes this error?
There are many different variables that can cause this error, therefore, it is difficult to predict the right reason for this error. Unlike the 722 or 721, this error does not have a single solution as you cannot predict the right reason for it. As discussed earlier, the common reason for this error is the poor weather conditions. Therefore, if there is a storm outside, your receiver will be searching for the satellite signal and you shouldn’t bother fixing the error. In stormy weather, nothing can help you.
Other reasons for this error may include an accidental change to the electric supplies and cables, equipment error, and the aftermath of the storm. The best thing you can do to figure out is retracing your steps before losing the satellite signals. Before even starting troubleshooting, just take a deep breath, and try to remember if you changed any settings or changed the position of your dish.
Here are some of the things you can do to fix the error code 771:
Locate the Access Card
The first thing you can do to fix error 771 is by locating your access card. You can find it on your DirecTV receiver behind the small front panel. Remove the access card and wait for 30 seconds before plugging it back into its place. If this step fixes the issue, this means that there is a problem with your satellite dish or maybe the cables running from the dish to your receiver.
Check your Satellite Dish
If removing and plugging back the access card does not work for you, it is better to check whether something is interfering with your satellite dish. It should be facing the Southern Sky. Your satellite might be blocked due to ice, branches,or change in the direction due to wind.
Check your cables
This is another simple solution to fixing the error code 771. If you have called a technician to fix the issue for you, it may take several days. Therefore, you can try these hacks as doing something is better than nothing. Therefore, plug all the cables from your box and make sure you know which cable goes into which outlet. After unplugging the cables, make sure you unplug the wire from the power outlet. Wait for 30 seconds and then plug them back again. Restart your box and see if the error has been resolved.
Reset the receiver
This step should be done as a last resort if nothing works for you. This is because resetting the receiver takes a lot of time and will leave you hanging. It can resolve the issue from the start and you will have to wait for 30 minutes or more causing a lot of frustration. To reset your receiver, locate the red button. This button is located next to the access card that you removed earlier in this guide. This tiny button is hard to press and you will be needing a pencil or paperclip to press it. Once you press this button, the receiver will reset it and as a result, your device will restart. The TV screen might go blue or black. However, there is nothing to worry about and you will see the DIRECTV pop up upon restart. You will regain the coverage as soon as the receiver resets.
If the above-mentioned steps don’t work, call the internet service provider and wait for them to resolve the issue.
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